AFTER YOUR ORDER
Refunds & Returns
We want order issues to be handled clearly and fairly.
Wrong, damaged or unsuitable items
If you receive the wrong item, a damaged item, or an item with a quality issue, contact Royal Mart as soon as possible with your order number.
Please keep the product and packaging until the issue is reviewed. We may ask for a photo so we can resolve the matter quickly.
Change-of-mind returns
For food, chilled, frozen, perishable, opened or hygiene-sensitive products, change-of-mind returns may not be accepted.
Other unopened items may be reviewed case by case depending on condition and product type.
Refund method
Approved PayNow refunds are processed through the payment provider used for the original order. Bank processing time may vary.
Approved cash-order refunds are handled directly by Royal Mart.
Cancellations
If you need to cancel an order, contact us as soon as possible. Cancellation may not be possible after preparation or delivery has progressed.
For prepaid orders, any approved refund follows the original payment flow.